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Position Title:Switchboard Operator- CWA
Posting Number:1170
Department:Telecom and Network
Type of Position:Part Time
Classification:Office Support
Duration of Position:12 Month
Union:CWA CL-6
Hourly Starting Rate:16.25 (transfer rates may differ)
Work Schedule:Monday, Tuesday, Wednesday, Thursday, 4:30 PM to 11:00 PM (Second shift)
Number of Hours Per Week:26
Number of Position Openings:1
Brief Summary:

Provide customer service to the College by receiving and relaying all incoming, outgoing and interoffice calls. Work is performed independently according to prescribed procedures.
Physical Effort & Work Environment:
The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. Black out dates/periods:

  • Commencement week and weekend
  • End of August, early September - The week before move in, move in weekend, week after move in (a 2 week period)

Duties and Responsibilities:

  • Answer all incoming calls and route to proper office or individual
  • Act as receptionist for the College, giving directions and information to visitors or over the phone
  • Report telephone or equipment problems to the Help Desk or Telecommunications Analyst
  • Maintain list of emergency numbers such as fire, police, ambulance, civil defense, etc. and make calls or assist security as necessary.
  • Consistently demonstrate courtesy, professionalism, and strong customer service skills
  • Perform other job-related duties as required

Qualifications:

The ideal candidate will be a high school graduate, have 1-3 years of progressively responsible secretarial/clerical work or any combination of training, experience and education sufficient to indicate an ability to do the work. All candidates must also be able to demonstrate general computer proficiency with Microsoft Office Suite.

Required Applicant Documents:Resume, Cover Letter, References
Position Open Date:09/21/2017

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