Details of the Position

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Position Title:Student Financial Services Assistant-CWA
Posting Number:1098
Department:Student Financial Services
Type of Position:Full Time
Classification:Office Support
Duration of Position:12 Month
Union:CWA CL-3
Hourly Starting Rate:19.24 (internal transfer rates may differ)
Work Schedule:M-F 8:30AM-5:00PM
Number of Hours Per Week:37.5
Number of Position Openings:1
Brief Summary:

In support of the Department of Student Financial Services, perform a wide variety of clerical and technical functions, specifically concerning available loans and student financial aid. Black out dates/periods for vacation: Our normal office hours are from 8:30 am to 7 pm. We encourage our staff to avoid vacations during mid-August to mid-September, along with the month of April. Each semester, this position will be required to work extra for the start of the semesters when we are working with enrollment and billing deadlines.  We are required to work Open House weekend, we look to have our support staff be part of it. We are required to participate on two weekends (2 Saturdays and 2 Sundays) for orientation for our incoming Freshmen and Transfer students. Physical Effort & Work Environment:  The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects.

Duties and Responsibilities:

  • Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the general public. Answer questions as able or refer inquiries to appropriate person
  • Address routine student/parent inquires regarding financial aid and loan programs. Follow up over phone when appropriate.
  • Assist in the processing, canceling and transmitting of financial aid loans
  • Prepare student files for verification
  • Maintain and update both electronic and hard-copy student files
  • Schedule office appointments and maintain calendars as applicable
  • Create and update office correspondence as needed
  • Process and confirm Athletic contracts, assuring compliance with NCAA regulations
  • Maintain knowledge of state and federal regulations pertinent to position
  • Consistently demonstrate courtesy, tact, professionalism, strong customer services skills, and the ability to handle difficult people
  • Possess intimate knowledge of entire institution
  • Perform other job-related duties as required


The ideal candidate will be a high school graduate, have 3-5 years of progressively responsible secretarial/clerical work or any combination of training, experience and education sufficient to indicate an ability to do the work. All candidates must also be able to demonstrate general computer proficiency with Microsoft Office Suite. 1C-Advanced Reception/Response
Consistently demonstrates ability to independently provide routine and non-routine responses and detailed information from inquiries (telephone, e-mail, or in-person). May be asked to broadcast information or answers. Directs visitors as needed
5A-Basic Written Communication
Consistently demonstrates ability to generate or update correspondence from templates or samples, utilizing a working knowledge of supported word processing software
7B-Intermediate Record and Data Processing
Consistently demonstrates ability to process routine forms and records quickly and accurately, using multiple programs, and investigate and resolve problems such as missing or inaccurate data. Consistently demonstrates attention to detail
15C-Advanced Interpersonal Communication
Consistently demonstrates high communication skills, and sensitivity to the concerns or interests of others in conveying information. Demonstrates the understanding of factual information and the use of persuasion tactics to help others identify solutions or possible alternative courses of action
16A-Basic Judgment
Consistently demonstrates ability to reference operational procedures within department on routine matters and select suitable response with minimal guidance
18A-Basic Organizational Knowledge
Consistently demonstrates working knowledge of immediate work area and department
20B-Intermediate Regulatory Knowledge
Consistently demonstrates comprehensive knowledge of laws and government regulations and enforcement systems that apply to department’s operation

Required Applicant Documents:Resume, Cover Letter, References
Position Open Date:05/18/2017

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